:root{--bg:#f5f7fb;--panel:#fff;--ink:#18212f;--muted:#687386;--line:#e6eaf0;--brand:#2059d1;--brand2:#163f99;--green:#16a36a;--amber:#d88916;--red:#d44848;--nav:#101827;--radius:14px}*{box-sizing:border-box}body{margin:0;font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,Segoe UI,sans-serif;background:var(--bg);color:var(--ink)}button,input,textarea,select{font:inherit}.hidden{display:none!important}.login{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 20% 10%,#e8efff,transparent 38%),var(--bg)}.login form{width:min(410px,calc(100% - 32px));background:#fff;border:1px solid var(--line);border-radius:20px;padding:34px;box-shadow:0 24px 70px #18212f14}.brandmark{width:48px;height:48px;display:grid;place-items:center;border-radius:13px;background:var(--brand);color:#fff;font-size:23px;font-weight:800}.login h1{margin:20px 0 4px;font-size:26px}.login p{margin:0 0 26px;color:var(--muted)}label{display:grid;gap:7px;margin:14px 0;font-weight:600}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 12px;background:#fff;color:var(--ink);outline:0}input:focus,textarea:focus,select:focus{border-color:#8daef2;box-shadow:0 0 0 3px #2059d112}.login button,.primary{width:100%;border:0;border-radius:10px;padding:12px;background:var(--brand);color:#fff;font-weight:700;cursor:pointer}.login small{display:block;text-align:center;margin-top:18px;color:var(--muted)}#loginError{color:var(--red);display:block;min-height:20px}.shell{display:grid;grid-template-columns:244px 1fr;min-height:100vh}aside{position:fixed;inset:0 auto 0 0;width:244px;background:var(--nav);color:#c8d0dc;padding:22px 14px;display:flex;flex-direction:column}.brand{display:flex;gap:11px;align-items:center;padding:0 8px 22px}.brand>span{width:38px;height:38px;border-radius:11px;background:#fff;color:var(--brand);display:grid;place-items:center;font-weight:900}.brand b{display:block;color:#fff;font-size:16px}.brand small,.account small{display:block;color:#8190a6;font-size:11px}nav{display:grid;gap:4px}nav button{border:0;background:transparent;color:#aeb9c8;text-align:left;padding:10px 12px;border-radius:9px;cursor:pointer;display:flex;gap:10px}nav button.active,nav button:hover{background:#ffffff12;color:#fff}.account{margin-top:auto;border-top:1px solid #ffffff14;padding:18px 6px 0;display:flex;align-items:center;gap:9px}.account i{width:32px;height:32px;border-radius:50%;background:#273750;display:grid;place-items:center;font-style:normal;font-size:11px}.account b{display:block;color:#fff;font-size:12px}.account button{margin-left:auto;border:0;background:none;color:#8190a6;cursor:pointer}main{grid-column:2;min-width:0}header{height:82px;background:#fff;border-bottom:1px solid var(--line);padding:0 30px;display:flex;align-items:center;gap:14px;position:sticky;top:0;z-index:5}header h1{margin:0;font-size:20px}header p{margin:2px 0 0;color:var(--muted);font-size:12px}.live{margin-left:auto;border:1px solid #dbeee6;background:#f1fbf6;color:#13784f;padding:7px 11px;border-radius:999px;font-size:12px}.live i,.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--green);margin-right:6px}#menu{display:none}.content{padding:26px 30px}.grid{display:grid;gap:16px}.metrics{grid-template-columns:repeat(4,minmax(0,1fr));margin-bottom:18px}.card,.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);box-shadow:0 1px 2px #18212f08}.card{padding:18px}.card small{color:var(--muted)}.card strong{display:block;font-size:27px;margin:8px 0 2px}.card span{font-size:12px;color:var(--green)}.two{grid-template-columns:minmax(0,1.6fr) minmax(300px,.8fr)}.panel{padding:20px}.panel h2{font-size:15px;margin:0}.panelhead{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.panelhead p{margin:4px 0 0;color:var(--muted);font-size:12px}.list{display:grid}.row{display:grid;grid-template-columns:42px 1fr auto;gap:12px;align-items:center;padding:12px 0;border-top:1px solid var(--line)}.row:first-child{border-top:0}.avatar{width:38px;height:38px;border-radius:11px;background:#edf2fc;color:var(--brand);display:grid;place-items:center;font-weight:800}.row b{display:block}.row p{margin:2px 0;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.row time{color:var(--muted);font-size:11px}.badge{font-size:11px;padding:4px 8px;border-radius:999px;background:#eef3ff;color:var(--brand)}.badge.human{background:#fff3df;color:#9a620c}.statuslist{display:grid;gap:12px}.statusitem{display:flex;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line)}.statusitem:last-child{border:0}.conversation-layout{display:grid;grid-template-columns:300px minmax(360px,1fr) 300px;height:calc(100vh - 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